Comprehensive Terms, Conditions & Operational Policies
Applicable Airport: Ben Gurion International Airport (TLV)
Last Updated: January 2025
Last Updated: January 2025
Platinum Aviation is an official partner of the authorized license holder for VIP and ground handling services in cooperation with Laufer GHI.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD (“Platinum Aviation,” “we,” “us,” or “our”) is an official partner of Laufer-GHI, the licensed and authorized concessionaire for VIP and ground handling services at Ben Gurion International Airport (TLV).
Our clients are provided with official “M” access permits issued by the Israel Airports Authority, enabling us to provide premium airport and ground transportation services to our clients.
This document constitutes the main service policy of Platinum Aviation 516870417 – PLATINUM AVIATION LTD and Laufer-GHI and governs all services provided by us. It replaces and supersedes all previous separate policy documents.
Please read this policy carefully before making a reservation. By completing payment or confirming a reservation through any official channel, you unconditionally accept all terms and conditions contained herein.
Important: All services are provided in accordance with and subject to the regulations of the Israel Airports Authority (IAA), airport security authorities, and all applicable official operational procedures. Platinum Aviation 516870417 – PLATINUM AVIATION LTD and Laufer-GHI operate in full compliance with these regulations at all times.
The following terms apply throughout this Main Policy:
VIP meet-and-greet, expedited assistance at immigration and/or security checkpoints where available, porter and baggage assistance, airport vehicle transportation where available, lounge access subject to the lounge operator’s rules and capacity, and driver handover/transfer services.
Ground transportation with a professional driver, including pick-up, drop-off, and point-to-point transfers within the airport premises and airside areas where permitted.
Written confirmation issued by Platinum Aviation 516870417 – PLATINUM AVIATION LTD, including a reservation, invoice, or travel details document containing the service details and applicable charges.
Failure of the passenger to arrive at the approved meeting location at the agreed time, or inability to use the service due to flight changes, delays, or cancellations without an approved rescheduling under this policy.
A premium service that may include vehicle access to the aircraft stand, check-in assistance, security processing, passport control assistance, and related procedures. This service is available only when the aircraft is parked at a remote stand where such access is permitted.
The net amount actually received by Platinum Aviation 516870417 – PLATINUM AVIATION LTD for a service, excluding payment gateway fees, credit card charges, bank fees, and taxes.
Any travel agent, tour operator, company representative, assistant, family member, friend, or other party making a reservation on behalf of the passenger.
Any reservation made less than 24 hours before the scheduled service time.
Where multiple provisions of this policy may apply to the same situation, the provision providing the strongest protection to Platinum Aviation 516870417 – PLATINUM AVIATION LTD shall apply.
For all matters concerning cancellations, rescheduling, waiting time, and refunds, the applicable provisions of Section 9 (Cancellations, Refunds and No-Show Policy) shall be binding.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD and Laufer-GHI coordinate and provide premium airport and ground transportation services at Ben Gurion International Airport, subject to airport regulations, airline requirements, security instructions, applicable local laws, partner availability, and operational capacity.
Our services include, but are not limited to:
VIP Meet & Greet for arrivals and departures
Expedited assistance at immigration and security where authorized by airport authorities
Tarmac services, subject to aircraft parking location
Porter and baggage assistance
Private lounge access, including Fattal and Arbel lounges, subject to the operator’s rules
Airport vehicle transportation within the terminal, subject to availability
Driver coordination and handover
Chauffeured ground transportation services
Reservations are accepted only through the following official channels:
The official Platinum Aviation website
Official email: vip@bengurionairport.com
Official WhatsApp / telephone:
+972-50-332-7766 | +1-929-884-1960
Authorized agents appointed by Platinum Aviation 516870417 – PLATINUM AVIATION LTD
Reservations made through any other channel are not recognized and will not be honored.
A reservation is confirmed only after a written service confirmation has been issued by Platinum Aviation 516870417 – PLATINUM AVIATION LTD.
Verbal agreements, informal messages, or unapproved requests do not constitute a confirmed reservation.
All prices published or provided by the company are based on the specific service information supplied at the time of reservation, including, but not limited to:
Number of passengers
Number and type of baggage items
Flight details
Service date
Service time
Service location
Type of service requested
Any change to these details may affect the price, service conditions, and availability.
Prices and availability are not guaranteed until final confirmation is received from the company and payment has been completed, unless expressly stated otherwise.
Prices may change from time to time according to actual availability, operational demand, Israeli holidays, Saturdays, special dates, and reservations made less than 24 hours before the scheduled service.
Last-minute reservations, including reservations made within 24 hours of the scheduled service, are subject to actual operational availability and the applicable pricing at the time of reservation.
In certain circumstances, the requested service may not be available even where a request has been submitted or preliminary approval has been provided, due to operational limitations, airport restrictions, operational congestion, changes in procedures, instructions from competent authorities, or other circumstances beyond the company’s control.
If a service that was previously approved cannot ultimately be provided for an operational reason relating to the company or Laufer-GHI, and the company cannot provide the confirmed service, the customer’s sole financial remedy shall be the refund of the full amount actually paid for the service that was not provided.
No additional compensation shall be payable.
The company shall not be responsible for expenses, damages, losses, inconvenience, flight changes, accommodation, transportation, alternative services, or any other indirect expenses arising from the failure to provide the service.
All of the above remains subject to applicable law, Israel Airports Authority procedures, airport security requirements, and official operational procedures.
Prices displayed on the website are base prices or prices based on the service conditions and availability shown at the time of publication. They do not constitute a commitment to a final price or service availability for the requested date.
Prices may change from moment to moment, even when a specific price is displayed on the website.
Price changes may result from:
Actual availability
Demand levels
Operational congestion
Number of passengers
Flight details
Baggage
Service date and time
Service location
Service type
Additional operational conditions
There may be dates when the company is fully booked, including during Israeli holidays, Saturdays, special dates, and periods of unusually high demand for VIP airport services.
During such periods, the company may be unable to accept additional reservations even if a price is still displayed on the website.
In cases of exceptional demand or full operational capacity, the company may close the website to new reservations or restrict the ability to make reservations.
The website may display a notice such as:
“Reservations Closed Due to High Demand”
or a similar notice.
When the website is closed to reservations due to operational congestion, prices displayed on the website should not be considered valid reservation prices or a commitment by the company to provide the service.
In such circumstances, the company will operate strictly according to actual demand, availability, and operational capacity, and each request will be reviewed individually.
During periods of high demand, prices may change from moment to moment, including before the reservation is completed and before final confirmation is issued.
The applicable reservation price shall be the price presented by the company according to the availability and conditions existing at the time the request and reservation are actually reviewed and processed.
The company reserves the right, according to its operational and commercial considerations, to determine which services are available, on which dates, under which conditions, and at what price.
Before payment and completion of the reservation, the company will provide the customer with the applicable service options and the price available for the specific request.
Only after the customer receives and approves the applicable service details and price, and subject to final confirmation by the company and receipt of the required payment, shall the reservation be considered confirmed.
Prices and availability displayed on the website do not constitute a guarantee of availability for any particular date or passenger and remain subject to actual operational availability and conditions at the time of reservation.
Prices may be displayed in U.S. dollars, British pounds, or Israeli shekels at the discretion of Platinum Aviation 516870417 – PLATINUM AVIATION LTD.
All bank fees, payment processor fees, and currency conversion fees are the sole responsibility of the customer unless expressly stated otherwise in the service confirmation.
Unless otherwise agreed in writing and reflected in the service confirmation, full payment is required at the time of reservation through the official secure payment link of Platinum Aviation 516870417 – PLATINUM AVIATION LTD.
Completion of payment constitutes unconditional acceptance of all terms, limitations, policies, and applicable fees contained in this Main Policy.
No physical signature or stamp is required to create a binding agreement.
Departure service consists of the following consecutive stages.
Each stage is governed by the relevant airport authorities, and all procedures are conducted in full compliance with airport security and operational regulations.
Initial security profiling and screening is performed with the passengers and their baggage.
This process is normally conducted in a designated area on the arrivals level; however, it may alternatively take place in the departures area.
The location of this stage is dynamic and is determined solely by airport security authorities.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD and/or Laufer-GHI have no control over the location designated by the authorities.
Following security screening, baggage tags are issued and baggage is checked in.
Our staff will make every operationally possible effort to facilitate and expedite this process.
This area is under the full control of airport security authorities and includes X-ray screening and physical security checks.
Multiple lanes may be available, including standard, business, and special-assistance lanes.
Our representative will seek to direct passengers to the fastest available lane according to operational circumstances.
Delays, congestion, and lane closures may occur and are entirely outside the control of Platinum Aviation 516870417 – PLATINUM AVIATION LTD and/or Laufer-GHI.
No intervention in this stage of the process is possible.
Our team will provide all available assistance to facilitate the passport-control process.
The Platinum Lite service includes assistance up to passport control only.
Standard departure service is scheduled as follows:
Scheduled meeting time: exactly 2 hours before the scheduled departure time of the flight.
Maximum service window: 2 hours from the approved service start time.
Estimated total service duration: up to 2 hours.
Early arrival by the passenger does not guarantee an earlier service start.
The company is not obligated to accept passengers before the meeting time specified in the official reservation.
If a passenger arrives early, the company is not available to begin service, and the passenger decides not to wait until the scheduled meeting time, the service will nevertheless be considered fully chargeable.
Any additional time beyond the standard two-hour service window will be charged separately and is subject to staff availability.
Tarmac service is a premium package that may include:
Vehicle access to the tarmac where applicable
Check-in assistance
Security processing
Passport-control assistance
Related airport procedures
Terminal facilities, including but not limited to Wi-Fi, television, lounge equipment, and other terminal services, are operated exclusively by the terminal operator.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD is not responsible for the condition, performance, or availability of any terminal facility.
Upon receipt of a tarmac service reservation, Platinum Aviation 516870417 – PLATINUM AVIATION LTD and/or Laufer-GHI immediately arrange and confirm a VIP vehicle and professional driver according to the flight information and timing supplied at the time of reservation.
All related costs and logistical commitments are incurred from the moment of confirmation.
Any change to the arrival or departure of the flight that requires airside vehicle service from the airline and/or Israel Airports Authority and affects the scheduled meeting time will be handled with reasonable efforts to coordinate a revised arrangement.
However, no guarantee is provided that the original meeting time can be renewed or changed.
Such changes require approvals and additional logistics.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD and Laufer-GHI are not responsible for renewing or changing the meeting time.
The service will remain fully chargeable.
Any claim or request relating to such changes should be directed by the customer to the airline responsible for the relevant flight service.
The parking location of every arriving or departing aircraft is determined exclusively by the airport and the relevant airline authorities.
The final parking position is generally confirmed by airport operations approximately 15–20 minutes before arrival or departure.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD has no control over and no ability to influence the aircraft’s assigned parking position.
The tarmac service will be provided as booked, including vehicle transportation between the aircraft and the terminal.
Tarmac service cannot be provided because airport safety and security regulations strictly prohibit vehicle access to airbridge areas.
Because the vehicle, driver, and operational arrangements are confirmed and costs are committed at the time of reservation, no refund, rescheduling, credit, or compensation of any kind shall be provided if tarmac service cannot be delivered due to the aircraft’s parking location.
This includes, but is not limited to, aircraft parking at an airbridge or another restricted area.
The no-refund policy applies regardless of whether the parking-location change occurs with short notice or without prior warning.
By booking tarmac service, the passenger expressly acknowledges and accepts that:
Inability to provide tarmac service due to aircraft parking location does not constitute grounds for a refund, credit, or compensation.
All arrangements are made in good faith based on the flight information provided at the time of booking.
The aircraft parking position is determined exclusively by the airport and airline authorities and is completely outside the control of Platinum Aviation 516870417 – PLATINUM AVIATION LTD.
All services are scheduled strictly according to the original confirmed flight arrival time or the agreed collection/meeting time stated in the service confirmation.
Each reservation includes a standard coverage window of up to 2 hours from the originally scheduled service time.
Any arrival delay of 30 minutes or more that requires airside vehicle service will require a new availability check.
The company is not obligated to confirm renewed availability due to staffing limitations, operational restrictions, required approvals, or other circumstances.
The service will remain fully chargeable, and the customer should direct any compensation claim relating to the delay to the operating airline.
No extended waiting time is included.
Airline-related delays, flight cancellations, gate changes, and other disruptions caused by airlines or airports do not create exceptions to this policy.
When a passenger fails to provide timely updates regarding a flight delay or cancellation, the situation may be treated as a no-show under Section 9.5.
Failure of the passenger to arrive at the agreed meeting point at the approved service time, or inability to establish contact during the service window, will result in the service being classified as a no-show.
No refund will be provided.
The full service fee will be charged.
If the passenger does not arrive at the agreed pickup location or cannot be contacted within one hour of the scheduled pickup time, the car service will be considered completed and cancelled as a no-show.
No refund will be provided and the full service fee will be charged.
This policy applies regardless of whether the driver waited at the location and made multiple attempts to contact the passenger.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD will make reasonable efforts to accommodate customer-requested changes, including changes to passenger names, passenger numbers, or flight times.
All changes are subject to operational availability, partner approvals, authority approvals, and any applicable additional fees.
No change is guaranteed.
If a passenger changes their flight number or schedule after the reservation has been confirmed:
The reservation will be treated as a cancellation and is non-refundable.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD will attempt to accommodate the change subject to availability.
If the change cannot be accommodated, the reservation will be treated as a cancellation and a 25% cancellation fee will apply.
If a passenger changes their flight number or schedule after a tarmac/Fattal Terminal service reservation has been confirmed:
The reservation will be treated as a cancellation and is non-refundable.
If the requested change cannot be accommodated, a 25% cancellation fee will apply.
Airline schedule changes, gate changes, security alerts, and instructions issued by the airport or aviation authorities may affect service delivery.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD is not responsible for disruptions caused by such changes but will make reasonable efforts to assist within the framework of this policy.
VIP airport services require advance coordination, operational approvals, and security arrangements with airport authorities.
Once a reservation is confirmed, operational procedures, staffing commitments, and third-party arrangements begin immediately, making last-minute cancellations non-refundable.
Cancellations made more than 48 hours before the scheduled service are eligible for a refund, subject to deduction of:
25% of the Base Service Amount
5% credit-card processing fee
Cancellations made more than 24 hours before the scheduled car service are eligible for a refund, subject to deduction of 25% of the Base Service Amount.
Cancellations made within 24 hours of the scheduled service are completely non-refundable.
The full service cost will be charged.
As described in Section 7, any no-show, whether for airport services or car services, results in the full service fee being charged without refund.
If the passenger’s flight is delayed or cancelled and, as a result, the passenger cannot use the booked service, the situation will be treated as a no-show.
The service will be charged in full and is non-refundable.
If a passenger is refused entry into Israel by immigration authorities, the service will immediately end, the full service fee will be charged, and no refund will be provided.
If a passenger is stopped by border control because they are carrying items that are not permitted to enter Israel, the service will immediately end, the full service fee will be charged, and no refund will be provided.
If a passenger is refused permission to depart Israel, no refund will be provided.
As fully described in Section 6.4, no refund will be provided if tarmac service cannot be provided because the aircraft is parked at an airbridge or another restricted area.
All refunds are calculated solely on the Base Service Amount actually received by Platinum Aviation 516870417 – PLATINUM AVIATION LTD.
The following are non-refundable under all circumstances and will not be included in any refund calculation:
Payment gateway fees
Credit-card processing fees
Bank transfer fees
Currency conversion fees
Taxes not actually received by Platinum Aviation 516870417 – PLATINUM AVIATION LTD
When a reservation qualifies for a refund under this policy, the refund will be processed automatically to the original payment method within several business days following approval of the cancellation.
Reservations made less than 24 hours before the scheduled service time are classified as last-minute reservations and may only be requested through the official Platinum Aviation 516870417 – PLATINUM AVIATION LTD hotline.
Last-minute reservations are subject to availability and the following mandatory additional charges:
A 35% last-minute surcharge applies to all last-minute reservations made less than 24 hours before the scheduled service.
An additional 5% credit-card fee applies to all last-minute reservations.
An additional NIS 300 per person applies to all last-minute reservations.
Lounge service timing is scheduled by the Platinum Aviation 516870417 – PLATINUM AVIATION LTD team approximately two hours before departure.
Important: Last-minute services may differ in scope, timing, or staffing from services booked in advance due to operational limitations, staffing changes, or last-minute authority instructions.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD shall not be responsible for such differences.
If a customer, or any third party acting on the customer’s behalf, makes multiple reservations for the same passenger for identical or substantially similar services, all such reservations may be classified as duplicate reservations.
When a duplicate reservation is identified within 48 hours before the scheduled service or departure, no refund, cancellation, credit, or compensation will be provided for any of the duplicate reservations.
This is due to the confirmed, committed, and operationally allocated nature of the arrangements at that stage.
For all other eligible refund situations outside the 48-hour window, a minimum deduction of 25% of the total reservation amount, plus a 5% credit-card processing fee, will apply as an administrative and processing charge.
Under no circumstances will a full 100% refund be provided.
The customer expressly acknowledges and agrees that the sole responsibility for ensuring the accuracy and uniqueness of each reservation at the time of confirmation rests with the customer.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD shall not be responsible for any losses, damages, or claims arising from duplicate reservations made by the customer or any third party acting on the customer’s behalf.
When a reservation is made on behalf of a passenger by a travel agent, tour operator, company representative, personal assistant, family member, friend, or any other third party, the following conditions apply:
Platinum Aviation 516870417 – PLATINUM AVIATION LTD will rely on the information supplied by the third-party booker when arranging the service.
The third-party booker bears full responsibility for providing accurate, complete, and current information, including:
Passenger details
Contact information
Travel details
Special requirements
All cancellation, refund, no-show, and operational policies contained in this Main Policy apply in full to third-party reservations without exception.
If a passenger’s credit card or payment method is used to pay for a reservation made by a third-party booker, the passenger confirms that the third-party booker is properly authorized to act on the passenger’s behalf in relation to that reservation.
Where a service issue arises as a result of actions, errors, omissions, or miscommunication by the third-party booker, the passenger must address and resolve the matter directly with the third-party booker.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD accepts no responsibility for errors, omissions, or miscommunication originating from third-party bookers.
By using our services, passengers and cardholders agree not to initiate chargebacks or payment disputes against Platinum Aviation 516870417 – PLATINUM AVIATION LTD for issues arising from the actions or errors of a third-party booker.
A reservation made by a third party, including the submission of passport details and payment, constitutes full and unconditional acceptance of all terms and conditions of this Main Policy by both the third-party booker and the passenger.
All communication concerning a reservation, service coordination, or operational questions must be directed exclusively through Platinum Aviation 516870417 – PLATINUM AVIATION LTD.
Direct contact with individual greeters outside the parameters specified below is strictly prohibited.
Greeter contact details will not be disclosed in advance and may only be released at the sole discretion of Platinum Aviation 516870417 – PLATINUM AVIATION LTD.
Greeter details may be released up to 1 hour before the scheduled service.
Greeter details may be released up to 3 hours before the scheduled service.
Greeters primarily operate through radio communication and may be unable to answer direct telephone calls.
Any attempt to contact a greeter directly while bypassing Platinum Aviation 516870417 – PLATINUM AVIATION LTD constitutes a violation of this policy and may result in immediate cancellation of the service without refund, with full charges remaining applicable.
Meeting locations at Ben Gurion International Airport are subject to airport regulations, airline procedures, and real-time operational approvals, all of which may change without prior notice.
Our representative will meet the passenger at the earliest location permitted before passport control, as authorized by the relevant airport authorities at the time of service.
All escort services will be performed in full compliance with applicable airport rules and security instructions.
Standard greeter service includes baggage assistance at no additional charge for up to 3 pieces of baggage.
Passengers travelling with more than 3 pieces of baggage are required to reserve and pay for porter service at the time of booking.
If porter service has not been booked in advance, the greeter will not be able to provide baggage assistance beyond the complimentary allowance of 3 pieces.
This ensures that the appropriate staffing can be arranged in advance.
Wheelchair assistance at Ben Gurion International Airport is provided exclusively by the passenger’s airline.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD does not directly provide or operate wheelchair equipment.
Passengers requiring wheelchair assistance who also wish to receive the full VIP greeter service must book an additional greeter to accompany the wheelchair service.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD cannot confirm wheelchair-assistance services without a separate additional greeter reservation.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD and Laufer-GHI provide VIP terminal services, VIP lounge services, and VIP expedited security assistance only.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD does not provide VAT refund or tax-refund services.
Passengers intending to claim a VAT refund are solely responsible for completing the VAT refund process independently.
Passengers intending to request VAT refund assistance must notify Platinum Aviation 516870417 – PLATINUM AVIATION LTD at least 48 hours in advance so that appropriate extended waiting arrangements can be made.
Standard VIP service includes greeter assistance for up to two hours.
VAT refund processing generally takes one hour or more.
Extended greeter waiting time beyond the standard two-hour service window will be charged at USD 100 per additional hour.
If the VAT refund office is closed for any reason on the service date, the greeter will escort the passenger to the VAT refund counter, wait during the attempt, and then return the passenger to the lounge or continue with the standard VIP service as booked.
No refund will be provided for greeter waiting time where the VAT refund office is closed.
If VAT refund requirements were not declared at the time of reservation, the passenger cannot be provided with extended waiting or VAT-refund escort service on the day of service.
Customers and passengers are required to:
Provide accurate, complete, and current information at the time of reservation, including all passenger names, flight details, passenger numbers, and contact information.
Hold all valid travel documentation required for travel, including passports, visas, entry permits, and other relevant documents.
Present a valid passport and valid flight ticket when requested during the service.
Comply with all airport, airline, and security requirements throughout the service.
Actively monitor the flight status and immediately notify Platinum Aviation 516870417 – PLATINUM AVIATION LTD of any confirmed flight changes in accordance with Sections 8 and 9.
Arrive at the agreed meeting point at the approved service time.
Failure to arrive at the agreed meeting point at the correct time will be classified as a no-show and full charges will apply.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD accepts no responsibility for delays caused by a passenger’s late arrival.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD and Laufer-GHI are committed to providing a premium and respectful service environment for all customers, staff, and partners.
The following passenger conduct requirements are mandatory.
If these rules are violated, the service may be terminated immediately and full charges will remain applicable.
Abusive behavior, insults, threats, harassment, or inappropriate conduct directed toward airline staff, greeters, drivers, or any other employee or partner of Platinum Aviation 516870417 – PLATINUM AVIATION LTD or Laufer-GHI will result in immediate termination of the service without refund, with full charges applicable.
Additional passengers or additional baggage beyond the quantities approved in the service reservation will result in additional charges.
Refusal to pay applicable additional charges may result in cancellation of the service while full charges remain applicable.
Access to private lounges, including Fattal and Arbel lounges, is governed by the lounge operator’s own rules, capacity restrictions, and operating hours.
Admission is not guaranteed under any circumstances.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD facilitates lounge access as part of its service offering but is not responsible for the policies, standards, capacity, or decisions of lounge operators.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD may use approved third-party service partners to provide certain components of a booked service.
By accepting these terms, the customer agrees that Platinum Aviation 516870417 – PLATINUM AVIATION LTD may share the minimum necessary personal information with such partners solely for the purpose of providing the confirmed service.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD is not responsible for delays, disruptions, or adverse consequences caused by:
Airlines
Airports
Immigration authorities
Security authorities
Strikes
Extreme weather conditions
Force majeure events
Any other circumstances outside the reasonable control of Platinum Aviation 516870417 – PLATINUM AVIATION LTD
The total aggregate liability of Platinum Aviation 516870417 – PLATINUM AVIATION LTD to any customer in relation to any individual claim or series of related claims shall under no circumstances exceed the total amount actually paid by the customer for the specific service reservation to which the claim relates.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD expressly excludes liability for indirect, consequential, or special losses of any kind, including but not limited to:
Missed flights
Missed connections
Hotel accommodation costs
Business losses
Loss of income
Loss of contracts
Other indirect financial losses
Visa-related consequences, including B1/B2 visa consequences where applicable
Platinum Aviation 516870417 – PLATINUM AVIATION LTD collects and processes personal information supplied during the reservation process, including:
Passenger names
Passport details
Contact information
Flight information
Such information is processed solely for the purpose of arranging, confirming, and providing the booked services.
Personal information may be shared with approved service partners and relevant airport and security authorities only where strictly necessary for the performance of the agreed service.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD does not sell, trade, or transfer personal information to unrelated third parties.
Platinum Aviation 516870417 – PLATINUM AVIATION LTD is committed to providing high standards of VIP airport service.
We welcome customer feedback and take service quality seriously.
All complaints or service issues must be submitted within 7 calendar days from the service date and must include all relevant supporting details.
No refund will be provided solely on the basis of subjective dissatisfaction or personal expectations that were not met where the service was provided as agreed.
Special arrangements, including but not limited to:
Surprises
Personal gifts
Customized requests
Non-standard service components
must be communicated to Platinum Aviation 516870417 – PLATINUM AVIATION LTD in full detail at the time of reservation.
Such arrangements are non-refundable after confirmation.
Early or late arrival relative to the passenger’s predetermined meeting time does not guarantee an earlier service start.
No compensation will be provided for waiting time resulting from early passenger arrival.
By completing payment or confirming a reservation through any official channel, including but not limited to:
Platinum Aviation 516870417 – PLATINUM AVIATION LTD official website
Authorized agents
the customer, passenger, and, where applicable, third-party booker unconditionally accept all terms, conditions, policies, fees, surcharges, limitations, and restrictions contained in this Main Policy.
No physical signature or stamp is required.
This policy constitutes a legally binding agreement.
In the event of any conflict or inconsistency between any separate policy document or communication and this Main Policy, the provisions of this Main Policy shall prevail.
Where multiple provisions apply to the same situation, the provision providing the strongest protection to Platinum Aviation 516870417 – PLATINUM AVIATION LTD shall apply.
The customer service team of Platinum Aviation 516870417 – PLATINUM AVIATION LTD is available 24 hours a day, 7 days a week.
+972-50-332-7766
+1-929-884-1960
Official Website | Email | WhatsApp | Authorized Agents
Ben Gurion International Airport (TLV), Israel
Last Updated: January 2025
Platinum Aviation 516870417 – PLATINUM AVIATION LTD
All Rights Reserved
